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Locate these articles using the journal search on the Turchin Business Library website:

Chandrasekaran, A., C. Senot, K.K. Boyer. 2012. Process Management Impact on Clinical and Experiential Quality: Managing Tensions between Safe and Patient-Centered Healthcare. Manufacturing and Service Operations Management 14 (4): 548-566. 

Senot, C., A. Chandrasekaran, and P.T. Ward. 2016. Collaboration between service professionals during the delivery of health care: Evidence from a multiple-case study in U.S. hospitals. Journal of Operations Management 42-43: 62-79.