Library account sign in does not authenticate for off campus access to databases, electronic articles, electronic books, streaming, etc.
Library account/Library Search sign in allows you to see your checked out items, renew items, request items to be pulled from the shelf, request items from offiste, request items to be sent to/from Howard-Tilton and Matas. You can also save records and save searches and see your search history if you were signed in while using Library Search.
Where it says "Sign in to get complete results and to request items" is a bit misleading. The request here means requesting a physical item from Howard-Tilton, Matas, or Offsite Depository. It does not sign you in for interlibrary loan requests or off campus access.
If your library account is expired, it will probably say "The login process has failed. Please refer to the library for assistance" when you try to login. We get a feed everyday from the Bursar that provides information from Registrar and Human Resources if an account should be expired or not.
If you are able to sign in to Gibson and Tulane email, then you are probably not registered for a class and will not have a current library account. Check with the Registrar about your current status.
You can call the checkout desk at (504) 865-5689 to see if your account is expired. For Matas Library, call (504) 988-2403.
Also check the URL of the page that you get the "The login process has failed. Please refer to the library for assistance" message. If the URL starts with https://library.search.tulane.edu/ then your account is expired. If it begins with https://tulane.primo.exlibrisgroup.com/ then you are on an old page that does not have current account information. Go to https://library.search.tulane.edu/ instead.
Your Library Account is different than your Interlibrary Loan Account. They both use Tulane username and password but they are two different systems. And neither one logs you in for off campus authentication.
Library account sign in will log you into your account where you can renew items or be able to place a request for a physical item from Howard-Tilton, Matas, or Offsite Depository.
You can also see your saved records and saved searches and see your search history if you were signed in while using Library Search.
In a record for a book, you may see "Sign in to get complete results and to request items."
To reiterate, the request here means requesting a physical item from Howard-Tilton, Matas, or Offsite Depository. This does not sign you in for interlibrary loan requests. And it does not sign you in for off-campus authentication.
After you sign in, you will see the information about requests and the Request Delivery link. You can request that a book be pulled and then pick up from the checkout desk. Or you can request an item from Matas Library or Offsite Depository. If you live outside of Orleans Parish, you can request to have a book mailed to you.
If a book is checked out, you will see links to Interlibrary Loan. Use that link to place a request.
Do not use the sign in button next to "Sign in to get complete results and to request items" for interlibrary loan requests. That will only sign you into your library account, not your interlibrary loan account. Library account and interlibrary loan are two separate systems.
For articles that we have online, scroll down to the Links or Availability section to find the link to the database that has the article or ebook. This is the point where you might have to login to the off campus authentication.
For articles that we do not have full text, scroll to the interlibrary loan area to place a request.
Do not use the sign in button by "Sign in to get complete results and to request items" to request an article.
Use the interlibrary loan link.