Library Computer Support

Please follow these 3 steps and use the available resources to get computer support:

1. Start by contacting your department and/or division designee (see list below – if a department needs to change personnel on this list please let us know).
2. The department and/or designee should consult the following resources to help resolve staff computer issues:
   1. Library Computer Support Libguide - http://libguides.tulane.edu/computersupport
      • Check the Basic Troubleshooting and Common Issues guide here.
   2. Technology Services Support page - http://support.tulane.edu
      • Ask for help by clicking "Get Help" 
      • Browse the Knowledge Base by clicking "Browse Knowledge"
      • Email help@tulane.edu for support through email
      • Or call 504-862-8888 (just dial 2-8888 for on-campus)
   3. Look for known issues on these non-Tulane forums (Dell and Microsoft):
      • https://answers.microsoft.com
      • https://www.dell.com/community
3. If the issue still can't be resolved, the department designee should email libsupport@tulane.edu.
   1. Let us know what the problem is, what solutions have been tried, and who has been involved in the effort
   2. We will collaborate with Campus IT and the designee to find a solution

 

DEPARTMENT / DIVISION DESIGNEES

Admin Office

• Rachael Borges, rborges@tulane.edu

Circulation and ILL

• Hayden Battle, hbattle@tulane.edu

Collections Management (Offsite and Stacks Management)

• Del Hamilton, dhamilton@tulane.edu
• Shane Robichaux, srobich@tulane.edu

Digital Scholarship & Initiatives

• Alan Velasquez, avelasqu@tulane.edu

Latin American Library

• Hernandez, Christine, chernand@tulane.edu

Matas

• Pickett, Keith, kpicket1@tulane.edu
• Wright, Laura, lwright7@tulane.edu

Media Services

• Josh Windham, jwindha1@tulane.edu

Scholarly Engagement

• Anthony DelRosario adelrosa@tulane.edu

Special Collections

• Case, Ann, acase@tulane.edu

Technical Services

• Gena George, ggeorge@tulane.edu
• Donna Cook, dcook@tulane.edu

Always remember any request to the Library IT must be sent to libsupport@tulane.edu.