National Standards on Culturally and Linguistically Appropriate Services (CLAS) issued by the federal Office of Minority Health. They are primarily directed at health care organizations; however, individual providers are also encouraged to use the standards to make their practices more culturally and linguistically accessible
Patient information with complete, easy-to-understand information about all aspects of their care, medications, and health, in English or Spanish.
Tips for Patient Education
Oral Communication Best Practice
Communication is 2-way
Use 'teach back' when giving instruction
Avoid medical Jargon
Use commonly understood words
Limit information to 2-3 key messages
Use MedlinePlus videos
At the end of your patient education encounter, ask the patient what question they have about using MedlinePlus, other resource, or their condition. It is important to use the phrase "What questions do you have" as opposed to "do you have any questions" to avoid setting yourself up for a 'yes' or 'no' answer.