All subscription resources prompt for your Tulane Technology Account credentials when accessing off campus from the library website. Enter your TU username (without @tulane.edu) and email password to access the resource.
Please note: UpToDate is only available in select buildings by Hospital license & is not available off-campus.
In order to access licensed resources, such as electronic journals or databases you must be on the Tulane network (129.81*.*).
Off campus: for any subscription library resource, log in with your Tulane Technology Account (email user name and password)
Note: EndNote online - create your own username and password (TU email not required)
Note: RefWorks - TU email required to register
Note: Interlibrary loan - log in with your Tulane Technology Account (email user name and password)
Note: My Account (Library Catalog) - log in with your Tulane Technology Account (email user name and password)
Call the Matas Library at 504-988-5155 for login assistance.
Common problems in authenticating with the Tulane Proxy server
1. Firewall issue
If users are signing in from a corporation, such as a hospital, the company’s IT department will need to allow access through to the proxy server. The server IP is: 188.8.131.52 and the ports that they need to allow access to are ports 2048 and 2443. Try to authenticate from another location such as home or a coffee shop, somewhere not on a corporate network. The proxy server makes it look like you are using a computer on the Tulane network.
2. Using the appropriate userid and password.
Login with your email username and password. Do not use the @tulane.edu in the (off-campus - proxy) login.
3. A few resources do not allow Proxy Access.
Up-to-Date is licensed by building, and is available in the hospitals under the HCA license and in the School of Medicine Buildings by the School of Medicine License. The license to Up-to-Date does not allow off-campus or proxy access. Access availability depends on the building.
All the technology passwords and proxy server are managed by the Tulane IT Department. Problems can be reported to Tulane Technology Services:
Via Instant Answers - Online Knowledgebase- https://tulane.service-now.com/kb
Uptown: (504) 862-8888 or ext. 2-8888
Downtown: (504) 988-8888 or ext. 8-8888
Via E-mail: email@example.com
Via Live Chat and Online Request: https://tulane.service-now.com/